Privacy Policy

1. Introduction

Welcome to PARC Physiotherapy. We are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic or use our services.

2. Information We Collect

3. How We Use Your Information

We use your information for:

• Treatment and Care: To provide physiotherapy services, develop treatment plans, and monitor your progress
• Appointment Management: To schedule, confirm, and send reminders about appointments
• Communication: To contact you regarding your treatment, follow-ups, and clinic updates
• Billing and Payments: To process payments and manage your account
• Legal Compliance: To comply with healthcare regulations and legal obligations
• Quality Improvement: To improve our services and ensure patient safety

4. Information Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share your information
• Healthcare Providers: With other healthcare professionals involved in your care (e.g., referring doctors, specialists)
• Legal Requirements: When required by law, court order, or government regulations
• Insurance Companies: For billing and claim processing purposes (with your authorization)
• Emergency Situations: To protect your vital interests or those of others

5. Data Security

We implement appropriate security measures to protect your information:

• Secure storage of physical records in locked cabinets
• Password-protected electronic systems with encryption
• Limited access to authorized personnel only
• Regular security audits and updates
• Staff training on confidentiality and data protection

6. Your Rights

You have the right to:

• Access: Request copies of your personal and medical records
• Correction: Request corrections to inaccurate or incomplete information
• Restriction: Request restrictions on how we use your information
• Objection: Object to certain uses of your information
• Withdrawal: Withdraw consent for information sharing (where applicable)

7. Data Retention

We retain your medical records for a minimum period as required by Indian healthcare regulations and professional standards. Typically, records are maintained for 7-10 years from the date of your last treatment, or longer if required by law or for ongoing care purposes.

8. Cookies and Website Data

Our website may use cookies and similar technologies to improve user experience. These do not collect personal medical information. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after changes indicates acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

12. Consent

By using our services and providing your information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please refrain from using our services.